(888) 315-7411

F.A.Q

We've answered the most common questions below.

+What services do you offer?
We offer screen printed apparel products that may be designed and purchased using our Design Creator Tool. We also offer embroidery, heat transfer printing, vinyl stickers, wide format printing, signs and banners. Please Contact Us for more information about our capabilities and services.
+What is the minimum order?
Our minimum order is 12 pieces. The garments do not need to be the same size, but the artwork and ink color must remain the same in order to avoid an additional screen and setup fee. We have a maximum limit of 2 colors per location on any 12 piece order.
+What is the maximum order?
We do not have a maximum order limit, we ship order of multiple thousands on a regular basis. Please take note for orders which involves quantities over 500+ garments and you are needing expedited processing it is recommended that you contact us to assure that your order is completed and shipped within your required schedule.
+How long does it take to recieve my order?
Our printing turnaround time is currently 10 business days from the day we receive your order. Other factors such as shipping and/or holidays are not accounted for in our turn around time. If you are worried about not getting your order in time, please Contact Us and we will gladly do what it takes to make it work around your schedule.
+What about shipping?
All of our online orders are processed, shipped and delivered through UPS. All of are orders have FREE STANDARD SHIPPING included. Expedited shipping is available, please contact us should you need this service.
+I need this RUSH?
Our RUSH order program allows us to expedite the process to 5 Business Days instead of 10. Our RUSH order fee is 25% of the total invoice. Please take note that we are not responsible for any shipping delays that can be encountered when we order garments and once we ship the order. If you are needing a more tailored RUSH program please feel free to E-Mail or Call Us we would gladly do our best to help you.
+Setup/Screen Fees?
All of our pricing includes what is known as setup/screen fees. This is why unless specifically mentioned the price you see is the price you pay. No extra or hidden fees EVER.
+Pantone (PMS) Color Matching?
We can match our inks to specified Pantone (PMS) colors. Although we can match the colors, there may be some variation in the turnout based on the fabric types and colors.
+Can I re-use a design on different garments?
Yes. Any design can be used on multiple garment types within the same order as long as the print color stays the same. For example Design X with a red print would look slightly different on a black shirt versus a sports grey shirt.
+Can I send my own artwork?
Of course. Our Design Creator Tool allows for artwork to be manually uploaded. We recommend vector art in Adobe Illustrator, EPS, SVG, or PDF. High resolution (at least 300 dpi) JPEG, TIFF, or PNG files are acceptable as well. All text should be in outlined format to avoid font mismatches. We are always available to help, if you are unsure that your files are compatible please contact us and one of our support team members will assist you.

***Note that any submitted artwork that is incorrect will delay production and also could add design fees if we need to make necessary corrections.

+Do you accept payments via Checks?
If you are a local business we will gladly accept Checks as a form of payment. Unfortunately for our online orders we cannot accept checks as a method of payment.
+How long do the prints last?
Our prints will wear at the same rate as the fabric. We use only the highest quality inks in order to get the longest lasting prints possible. We recommend washing inside out and hang drying or very low heat in order to get the most out of the garment. We also recommend you follow  suggested instructions on the tags of your garment as well.